@inproceedings{, author = {Kattenbeck, Markus; Kilian, Melanie A.; Ferstl, Matthias; Alt, Florian; Ludwig, Bernd}, title = {Airbot: Using a Work Flow Model for Proactive Assistance in Public Spaces}, editor = {}, booktitle = {MobileHCI '18 : Proceedings of the 20th International Conference on Human-Computer Interaction with Mobile Devices and Services Adjunct}, series = {}, journal = {}, address = {New York, NY, USA}, publisher = {ACM}, edition = {}, year = {2018}, isbn = {978-1-4503-5941-2}, volume = {}, number = {}, pages = {213-220}, url = {}, doi = {10.1145/3236112.3236142}, keywords = {assistance system ; cooperative problem solving ; human-computer interaction ; mobile information needs}, abstract = {}, note = {}, institution = {Universität der Bundeswehr München, Fakultät für Informatik, INF 5 - Institut für Anwendungssicherheit, Professur: Alt, Florian}, }