@inproceedings{,
    author = {Geierhos, Michaela; Lee, Yeong Su; Schuster, Jörg; Kobothanassi, Despina; Bargel, Matthias},
    title = {A Social Media Customer Service},
    editor = {De Bra, Paul; Grønbæk, Kaj},
    booktitle = {Proceedings of the 22nd ACM Conference on Hypertext and Hypermedia},
    series = {},
    journal = {},
    address = {},
    publisher = {ACM},
    edition = {},
    year = {2011},
    isbn = {},
    volume = {},
    number =  {},
    pages = {},
    url = {},
    doi = {},
    keywords = {},
    abstract = {},
    note = {},
    
    
    
}