@incollection{,
    author = {Kals, Elisabeth; Maes, Jürgen; Ittner, Heidi},
    title = {Basiswissen Mediation: Konflikte deeskalieren - Die psychologische Analyse eines Fallbeispiels},
    editor = {Kracht, Stefan; Niedostadek, Andre; Sensburg, Patrick},
    booktitle = {Praxishandbuch professionelle Mediation},
    series = {Springer Reference Psychologie},
    journal = {},
    address = {Berlin ; Heidelberg},
    publisher = {Springer},
    edition = {},
    year = {2018},
    isbn = {9783662496572},
    volume = {},
    number =  {},
    pages = {1-13},
    url = {https://doi.org/10.1007/978-3-662-49657-2_28-1},
    doi = {},
    keywords = {},
    abstract = {},
    note = {},
    institution = {Universität der Bundeswehr München, Fakultät für Humanwissenschaften, HUM 7 - Institut für Psychologie, Professur: Maes, Jürgen},
    
    
}