@unpublished{,
    author = {Kraus, Rafaela; Rastetter, D.},
    title = {Anforderungen und Folgen von Emotionsarbeit},
    editor = {},
    booktitle = {},
    series = {},
    journal = {},
    address = {},
    publisher = {},
    edition = {},
    year = {1999},
    isbn = {},
    volume = {},
    number =  {},
    pages = {},
    url = {},
    doi = {},
    keywords = {},
    abstract = {},
    note = {Vortrag bei Kongress der Neuen Gesellschaft für Psychologie},
    
    
    
}